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Posts Tagged ‘NGTR’

25 NovBT rebrand Next Generation Text to Relay UK

BT launched  Relay UK today with a new and improved app.  It brings relay services for deaf, hard-of-hearing, and speech-impaired people right up to date with the latest app technology.

The service remains free to use for all UK mobile customers in the UK and the new app can be downloaded from the Apple Store or on Google Play for Android onto your smartphone, tablet or computer.

The Ofcom regulated service translates text to speech and vice versa with the help of a specially trained Relay Assistant based in one of BT’s contact centres around the country.

The new app offers an improved customer experience and new functionality. The technology, developed by BT, enables a user to easily make a call based on their own accessibility needs. The user can connect to calls by selecting one of three options: Type & Read, Speak & Read or Type & Hear.

To find out more about how it works, visit: https://www.relayuk.bt.com/

 

28 NovURGENT – Send your view on TEXT or BSL Relays to your MP now!

With the debate at Westminster Hall this coming Thursday, 30th November, UKCoD have created the following suggested Email Templates for TEXT or BSL Relay users to send to your MP via email –  click on the template links below.

 

 

On the link below you will find instructions on how to send to your MP:-

Send your view on TEXT or BSL Relays to your MP (pdf)

If you have any questions, or need any help please contact UK Council on Deafness at info@deafcouncil.org.uk

Thank you for supporting our campaign to provide and improve a range of relay services for all those with a hearing loss.

 

19 JunOfcom could fine BT over Next Generation Text Relay delay

BT has been warned by the communications regulator Ofcom that it could be financially penalised for a delay in making available a new telephone service for deaf and hard of hearing people.

Lidia Best

Lidia Best, Trustee of UKCoD and Chairperson of NADP comments “National Association for Deafened People (NADP)  is very disappointed with the delay and the breach of OFCOM deadline. We hope that the right attention is now given to resolve the issues and people, both deafened and hard of hearing people, and those who want to get in touch with them, will be able to benefit from the improved service.”

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