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Posts Tagged ‘Deaf Access to Communications’

02 OctUKCoD Annual Conference

At BT Tower, London on 20th November

Early Bird Rate available now!

 

22 AugVideo Relay Service

Today, Santander Consumer Finance (SCF), in partnership with SignVideo, has launched a Video Relay Service (VRS), for the British Sign Language (BSL) community.

The service is available for all account servicing, supporting customers with many of their day to day account queries and transactions. The service enables deaf BSL-using customers to place video calls to SCF via a free and secure video link on its website. The video call instantly connects to a BSL interpreter at SignVideo, who then phones the SCF contact centre relaying the conversation in real time.

Read the full Press Release

To view the list of Organisations/Companies offering VRS, please visit our website at http://deafcouncil.org.uk/deaf-access-to-communications/video-relay-directory/

 

 

17 JunSurvey on how you use the telephone

UKCoD through its subgroup DAC (Deaf Access to Communications) and alongside its member organizations is carrying out a survey to assess how deaf people are using the telephone.  In particular we are interested in how deaf consumers are getting on with the Next Generation Text Relay service which was launched in October 2014 or if not, what help or alternatives could be considered.

The survey originated from NADP (the National Association of Deafened People) whose membership is a subgroup of the deaf population and it has therefore been expanded to include all types of deafness, with input from Sense, NDCS, Action on Hearing Loss, Hearing Link along with Ofcom and BT.

The survey is only available online using the link  https://www.surveymonkey.com/r/usingthephone

We really need as many deaf people as possible to complete the survey to help provide evidence of whether or not further improvements need to be made to telecommunication services for deaf people, how successful NGTS has been and if there are any particular areas of the deaf population which are or are not making use of these services. Please spread the word.

Unfortunately we do not have the resources to provide paper copies of the survey. However if you do know deaf people who are not online but do use the telephone or would if the appropriate service was available then please feel free to complete the survey on their behalf either directly or offering a print out of the survey for them to complete.

The deadline for completing the survey is 30 June 2016.

Thank you in anticipation of your help.

11 MayNGTS – word of thanks

Great to receive thanks from Brendan Casey yesterday on the Deaf Next Generation Text Service Group Facebook page……..

“Would like to say a special big thank you to Ofcom and BT and http://www.deafcouncil.org.uk/ and Natalya Dell and Mike Aston and Helen Oxlade and Donna Lordan and many others and of course the community members who fought for BSL videos to be displayed professionally via online petitions on Ngts website big thank you and of course the company behind the professional bsl video service who provided the videos”.

 

19 JunOfcom could fine BT over Next Generation Text Relay delay

BT has been warned by the communications regulator Ofcom that it could be financially penalised for a delay in making available a new telephone service for deaf and hard of hearing people.

Lidia Best

Lidia Best, Trustee of UKCoD and Chairperson of NADP comments “National Association for Deafened People (NADP)  is very disappointed with the delay and the breach of OFCOM deadline. We hope that the right attention is now given to resolve the issues and people, both deafened and hard of hearing people, and those who want to get in touch with them, will be able to benefit from the improved service.”

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