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04 JanUKCoD / DAC Relay UK Survey 2020

UKCoD invites all users or previous users of the BT telephone text relay to help by telling us about your experience with it.

The survey will remain open until 17th January 2021.   If you have a few minutes to yourself at any time before 17th January, we would really appreciate you allowing us to take up some of your time. We would like to understand, as clearly as possible, what your personal experience of the relay service has been like, your preferences, any difficulties you have experienced with the relay service and any suggestions you have as clearly as possible.

The number of questions you will be asked and the time it will take to complete will vary according to the answers you provide. We expect a typical participant will be asked about 35 questions and could be completed in about 20 to 30 minutes, however if you have more to tell us, you will be asked more questions.

The results of this survey will be published on 17th March 2021 on the UKCoD website and potentially UKCoD Member websites. We will discuss the results with BT and Ofcom with a view to helping introduce any changes or further services we are able to identify that will help the deaf community.

We carried out a similar survey in 2016.  BT were then able to include many of the suggestions resulting from that survey when they introduced Relay UK. We look forward to being able to repeat the process and that this will result in further improvements.

When you are ready to start the Survey, please click on the link below.  If nothing happens please copy the link into the search /internet address box in your browser and press return.

Survey Link:  https://www.surveymonkey.com/r/R9DBSRL

Thank you

09 DecDownload the Relay UK app, for easy conversations with anyone, anywhere

RELAY UK

Download the Relay UK app, for easy conversations with anyone, anywhere

Relay UK, a service provided by BT, helps people with hearing and speech difficulties communicate with anyone over the phone, whether that’s family and friends, work colleagues or healthcare providers. Simply type what you’d like to say, and read the replies straight away, while an assistant relays the conversation.

You can download the app from the App Store or Google Play onto your smartphone, tablet, or computer. And the Relay UK service is free – you’ll only pay your normal charges for the calls you make. Check with your phone provider for more details.

If you, or someone you know is hard of hearing or speech impaired, watch Relay UK’s animation to find out how they can help.

Please do share this information and the animation with your contacts where you think the Relay UK app could help.

See how the app works

07 DecFREE NADP webinar

nadp deaf or what

In the upcoming FREE NADP webinar, speakers will take on a tough topic of hearing loss in the workplace. Aimed at both employees and employers, HR teams and recruiters. You will gain crucial insight thanks to shared stories, guidance and useful tips!

Often people with invisible disabilities will not disclose it for the fear of ridicule, disbelief or immediate stereotyping, this is also true for people who experience a hearing loss.

Real life stories, Talent first – not the disability, Breaking the Ableism Cycle,  Good practice in EDI and HR policy development, your rights, accessibility and more…

Register at: https://us02web.zoom.us/meeting/register/tZwtd-muqjsjHdVuQDVj6Fc7-yOgiGNuJ5D4

Real time captioning will be provided

 

 

30 OctBSL SIG Act

David Buxton, Chair of the UKCoD’s Special Interest Group called the ‘BSL Act SIG’, shares information about this group and key points about the work they have been doing so far towards a new BSL Act.

Watch David’s signing this information in the video below or scroll down to read in English:

BSL Act SIG is a voluntary group consisting of UKCoD members: British Deaf Association (BDA), DCAL, Deaf Ex-mainstreamers (DEX), Heriot Watt University and National Deaf Children’s Society (NDCS). David Buxton was appointed as Chair. David is currently CEO of Action on Disability (AoD) and also Hon. Treasurer of the BDA.

  • The purpose of UKCoD’s BSL Act SIG is primarily concerned with getting a BSL Bill through Parliament with support from the All Party Parliamentary Group on Deafness (APPGD), which is currently chaired by the Rt. Hon Lilian Greenwood, MP.
  • David presented a draft BSL Bill to the APPGD in August 2020. MPs and Peers were there to listen and ask questions regarding how we would plan a BSL Bill campaign. They agreed in principle to support a BSL Bill. David, with Craig Crowley, Chair of UKCoD, will be meeting the Rt. Hon Lilian Greenwood MP to discuss the next steps.
  • Representatives of the BSL Act SIG met the Clerk of the Private Members Bill Unit at the House of Commons earlier this month to discuss the draft BSL Bill which will be slightly amended in order to meet the desired parliamentary language style and structure.
  • Once a BSL Bill and BSL Act Campaign plan is approved by BSL Act SIG, then we will consult with the Deaf Community and BSL supporting organisations to gather their thoughts and views in order to build up a strong network in support of the BSL Act campaign work.
  • The BSL Act SIG will launch a formal BSL Bill and mobilise local BSL supporting campaigners to meet their local MPs (only backbenchers not Ministers, etc.,), to persuade them to agree to support a BSL Bill if their names are drawn out of the Private Members Bill ballot around May 2021. We have to ensure that one of the first five MPs drawn out of the PMB ballot is willing to introduce a BSL Bill – preferably the first one drawn.

20 AugDWP enters legal agreement to improve services for deaf customers

The Department for Work and Pensions (DWP) has entered a legally binding agreement with the Equality and Human Rights Commission (EHRC) to improve support for deaf customers accessing its services by telephone.

Two advisers raised a complaint with the EHRC on behalf of four hearing-impaired people who needed to use the telephone service with a British Sign Language interpreter to help them decide whether or not to apply for a home loan.

All four disabled people faced difficulties in dealing with staff from DWP and Serco who didn’t know how to arrange the interpreting service. One out of the four managed to book an interpreter, but only after three months of difficulty.

In its agreement with the EHRC, the DWP has committed to an action plan to address the problems these complaints identified.

The action plan commits DWP to:

  • Provide a Video Relay Service (VRS) across telephony services for all benefits and services. VRS enables deaf users to contact DWP via video relay using an interpreter;
  • Ensure customers can easily locate what they need in order to request information in alternative accessible formats;
  • Improve their customer information system so disabled people’s communication needs are recorded and shared;
  • Improve the use of Equality Analysis in the design and delivery of all changes.

The EHRC will monitor DWP’s action plan on a monthly basis to ensure the agreed steps have been completed.

Full story here.