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Video Relay Directory

There are a growing number of organisations in the private, public and voluntary sector which are providing access to their services for deaf BSL users via Video Relay Services.  This section lists all the organisations which are doing this, provides a direct link to the organisation’s VRS pages and gives the name of the VRS supplier.

List of Organisations offering VRS

Companies/Organisations providing Video Relay Services

Please check the opening hours of the Video Relay Service before you call as many companies only operate during working hours

Allianz
Anglian Water
Arnold Clark Motor Dealers
Bank of Scotland
Barnsley Metroploitan Borough Council
Barclays Bank
Barclaycard
Barclays Wealth & Investment Management
Bridgend County Borough Council
Brighton and Hove City Council
Bristol City Council
British Gas
BT
Bulb
Business Disability Forum
Charles Clifford Dental Hospital
Cherwell District Council
Childline
City of York Council
Contact Scotland
Cube Housing Association
Derby City Council
Derby Teaching Hospitals NHS Foundation Trust 
Devon County Council InterpretersLive!
Direct Line Car and Home Insurance
Diverse Matters
Department for Work and Pensions (DWP)
DWP – AtW advisers SV Live
DWP – Access To Work enquiry Line
DWP – Attendance Allowance
DWP – Disability Living Allowance
DWP – ESA Claim
DWP – ESA Helpline
DWP – PIP Special Claims
DWP – PIP Claims
DWP – PIP Enquires
Derbyshire County Council
Edinburgh Airport
EE
Equality Advisory Support Service – EASS 
Equality and Human Rights Commission
Filey Surgery
Financial Ombudsman
First Direct
Glasgow Housing Association
Greater Manchester Police
Halifax
Healthshare Hull  
Healthshare Oxfordshire
Heathrow Airport 
Hearing Dogs
Hertfordshire County Council
HMRC – Self-Assessment and individual Pay As You Earn
HMRC – Tax Credit and Child Benefit queries 
Home & Legancy (Allianz)
HSBC
HSBC Business
Hyundai Finance
Isle of Man Government
KCOM
Kia Finance
Leeds City Council
Leicestershire Police
Lloyds
London Borough of Camden
London Borough of Greenwich
London Borough of Brent
London Borough of Islington
London Borough of Newham Adult Social Care
Loretto Care
Loretto Housing Association
Manchester City Council
M&S Bank
Motability
Nationwide
Nat West Bank
Newcastle upon Tyne Hospitals NHS Foundation Trust InterpretersLive!
NHS 111
NHS England Customer Contact Centre
Northamptonshire Police
Northern General Hospital 
Northern Royal Hallamshire Hospital (Jessop Wing)
NorthLink Ferries 

NSPCC
Ofcom
O2
Ombudsman Services
Oxfordshire County Council
Parliamentary and Health Services Ombudsman
Petplan
Petplan Equine
Physiological Measurements
Preston City Council
Prudential
Public Services Ombudsman for Wales
Royal Bank of Scotland
Royal Borough of Kensington and Chelsea
Sainsburys
Santander
Santander Consumer Finance (SCF)
Sense
Sight for Surrey
Sky
Slough Borough Council
SSE
The O2 (music venue)
Three
Torbay and South Devon NHS Foundation Trust
TSB Bank plc
UK Power Networks (Operations) Limited
Ulster Bank
University Hospitals Plymouth NHS Trust
Virgin
Vodafone
West Lothian Housing Partnership
Weston Park Hospital 
Wheatley Group (housing association)

VRS Suppliers

InterpretersLive! video interpreting service provided by Sign Solutions*
InterpreterNow
*
SignLive Limited  *
SignVideo*

* Organisation has conformed to the VRS specification standards as set by UK Council on Deafness.

VRS Business Case FINAL (pdf)

If users are aware of any other organisations offering video relay that they should send them in to UKCoD

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