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Video Relay Directory

There are a growing number of organisations in the private, public and voluntary sector which are providing access to their services for deaf BSL users via Video Relay Services.  This section lists all the organisations which are doing this, provides a direct link to the organisation’s VRS pages and gives the name of the VRS supplier.

List of Organisations offering VRS

Companies/Organisations providing Video Relay Services

Please check the opening hours of the Video Relay Service before you call as many companies only operate during working hours

Allianz Direct
Allianz Equine
Allianz Pet Plan
Anglian Water
Ards and North Down Borough Council
Arnold Clark
Atos North
Atos South
Bank of Scotland
Barclays UK
Barclays Wealth
Barnsley Adult Social Care
Barnsley Benefits tax and Income
Barnsley Metropolitan Borough Council
Belfast City Council
Bridgend County Borough Council
Bristol City Council
British Gas
British Sky Broadcasting Limited (BSkyB)
BT Communication
Business Disability Forum
Cardiff Council – C2C
Causeway Coast & Glens Borough Council
Cherwell District Council
City of York Council
Clydesdale Bank
Conwy County Borough Council
Derby City Council
Devon County Council
Direct Line Home
Direct Line Motor
Diverse Matters
DWP Access to Work Enquiry Line
DWP Attendance Allowance
DWP Disability Living Allowance
DWP ATW Advisers
DWP ESA Claimd
DWP ESA Helpline
DWP Northern Ireland D & C Helpline
DWP Northern Ireland PIP Claims
DWP Northern Ireland PIP Inquiries
Equal Approach
Equality and Human Rights Commission
Financial Ombudsman Services
First Direct
Goldman Sachs
Greater Manchester Police
Greater Manchester Mental Health NHS  Foundation Trust
Halifax Bank
Hearing Dogs for Deaf People
Hertfordshire County Council
Home & Legacy
HSBC Business Banking
Hyundai Finance
Isle of Man Government
Islington Interpreter Service
Kia Finance
London Borough of Brent
London Borough of Camden
Royal Borough of Greenwich
London Borough of Islington
Lloyds Bank
M and S Bank
Manchester City Council
MS Society
Newcastle Upon Tyne Hospitals
Newham Adult Social Care
Northamptonshire Police
Northlink Ferries
Nottinghamshire Police
O2 Telefonica
Office of the Independent Adjudicator for Higher Education
Ombudsman Services
Oxfordshire County Council
Parliamentary and Health Service Ombudsman
PEDRO Study – University of York
PIP Enquires (CCS)
PIP RNC (Serco)
Public Services Ombudsman for Wales
Rail Ombudsman
Royal Borough of Kensington and Chelsea
Royal Devon and Exeter NHS Foundation Trust
Salix Homes
Santander Consumer Finance
The FA
The O2 Arena
Thurrock Council Adult Social Care
Thurrock Council Children Services
Thurrock Council General Enquires
Torbay and South Devon NHS Foundation Trust
TSB Commercial
TSB Retail
Ulster Bank
Universal Credit Specialist Team
Universal Credit UC Service
Virgin Media
Vivid Homes
Vodafone Limited
Wales & West Utilities Customer Service
Wales Interpretation and Translation Service
Wheatley Housing Group Limited
Yorkshire Bank

VRS Suppliers

InterpretersLive! video interpreting service provided by Sign Solutions*
SignLive Limited  *

* Organisation has conformed to the VRS specification standards as set by UK Council on Deafness.

VRS Business Case FINAL (pdf)

If users are aware of any other organisations offering video relay that they should send them in to UKCoD


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