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‘Deaf Access to Communications’ Category

18 DecConsultation – BSL access 999 emergency

The regulator, Ofcom, have published a consultation setting out the case for the 999 emergency service phone line to be contactable in BSL.

Ofcom want feedback on
  • the need for BSL access to 999; and
  • to understand how the deaf community wants the service to work

Three BSL videos are available on the Ofcom Website and can be viewed here or you can read a transcript (PDF, 209.1 KB) of the three videos.

Details of how to respond back to Ofcom are also available on their website.

What UKCoD are doing 

To put pressure on Ofcom we need to demonstrate the barriers deaf people face. We need to show why text based solutions don’t work for BSL users. 

To gather this information, UKCoD have recently created a Facebook Group called BSL access 999 emergency

What can you do

  • Join the BSL access 999 emergency Group; and
  • Share your experience of access 999 – or your fears about having to access emergency services via a text service
  • Explain how access in BSL to the fire, police and ambulance would help

If you don’t have a facebook account or wish to share something in private 

Please e-mail us at campaigns.email@hearingloss.org.uk – this will not be made public without your clear permission.

See Full details on our Facebook page.

25 NovBT rebrand Next Generation Text to Relay UK

BT launched  Relay UK today with a new and improved app.  It brings relay services for deaf, hard-of-hearing, and speech-impaired people right up to date with the latest app technology.

The service remains free to use for all UK mobile customers in the UK and the new app can be downloaded from the Apple Store or on Google Play for Android onto your smartphone, tablet or computer.

The Ofcom regulated service translates text to speech and vice versa with the help of a specially trained Relay Assistant based in one of BT’s contact centres around the country.

The new app offers an improved customer experience and new functionality. The technology, developed by BT, enables a user to easily make a call based on their own accessibility needs. The user can connect to calls by selecting one of three options: Type & Read, Speak & Read or Type & Hear.

To find out more about how it works, visit: https://www.relayuk.bt.com/

 

17 MayStatement from the IFHoH and WFD

joint

The World Federtion for the Deaf (WFD) and the International Federation of Hard of Hearing People (IFHOH) have issued a

Joint Statement: Automatic Speech Recognition in Telephone Relay Services and in Captioning Services

“The field of Automatic Speech Recognition (ASR) has progressed significantly with the advancement of artificial intelligence technology. As a result, more applications that utilise ASR, and AI technologies are developed and have shown a promising impact on communication and accessibility. However, this field is emerging and the World Federation of the Deaf (WFD) and International Federation of Hard of Hearing (IFHOH) are documenting a small number of user experiences and cases using ASR technology. There needs to be continuing effort in research and development with deaf and hard of hearing par-ticipation to improve the uses and applications of ASR technology.

This joint statement is to inform that ASR should not replace current communication methods, such as Telecommunication Relay Services (TRS) and Captioning services.”

Read the full statement here [pdf]

17 OctTechnology and the Workplace – fact vs fiction

All day conference on 20th November at BT Tower, London.

EARLY BIRD RATES finish this Friday!

Further details>>

or

Eventbrite - Technology and the Workplace - Fact vs Fiction

17 OctGDPR Update

Christopher Jones, Chair of DAC and Craig Crowley, Chair UKCoD wrote a letter to Daniel Bowling, ICO in order to seek clarification and guidance on an issue that is of concern to deaf people, the use of relay operators in telephone calls and other transactions and the implications of this under the General Data Protection Regulation (GDPR).

A response letter from the ICO has now been received.

Letter to the ICO (pdf)

Response from the ICO (pdf)