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Video Relay Directory

There are a growing number of organisations in the private, public and voluntary sector which are providing access to their services for deaf BSL users via Video Relay Services.  This section lists all the organisations which are doing this, provides a direct link to the organisation’s VRS pages and gives the name of the VRS supplier.

List of Organisations offering VRS

Companies/Organisations providing Video Relay Services

Please check the opening hours of the Video Relay Service before you call as many companies only operate during working hours

Albion Street Surgery – Brighton & Hove CCG
Allianz Direct

Allianz Equine
Allianz Pet Plan
Anglian Water
Arch Healthcare – Brighton & Hove CCG
Ardingly Court Surgery – Brighton & Hove CCG
Ards and North Down Borough Council

Arlington Road Medical Practice – East Sussex CCG
Arnold Clark
Arsenal FC
Arundel Surgery – West Sussex CCG
Ashdown Forest Health Centre – East Sussex CCG
Atos North

Atos South
Avenue Surgery – Brighton & Hove CCG
Avisford Medical Group – West Sussex CCG
Ball Tree Surgery – West Sussex CCG
Bank of Scotland

Barclaycard
Barclays UK
Barclays Wealth
Barn Surgery – West Sussex CCG
Barnsley Adult Social Care
Barnsley Benefits tax and Income
Barnsley Metropolitan Borough Council
Beacon Surgery – East Sussex CCG
Beaconsfield Medical Practice – Brighton & Hove CCG
Beaconsfield Road Surgery – East Sussex CCG
Belfast City Council
Benfield Valley Healthcare Hub – Brighton & Hove CCG
Bersted Green Surgery – West Sussex CCG
Bewbush Medical Centre – West Sussex CCG
Billinghurst Surgery – West Sussex CCG
Bird in Eye Surgery – East Sussex CCG
Bognor Medical Practice – West Sussex CCG
Bolton Road Surgery – East Sussex CCG
Boost PAYG
Breeze
Bridge Medical Centre – West Sussex CCG
Bridgend County Borough Council
Bridgeside Surgery – East Sussex CCG
Brighton and Hove CCG
Brighton and Hove City Council
Brighton and Hove Council COVID-19 Emergency Phone Line
Brighton Health & Wellbeing Centre – Brighton and Hove CCG
Brighton & Sussex University Hospitals NHS Trust
Bristol City Council
British Gas
British Sky Broadcasting Limited (BSkyB)
Broadwater Medical Centre – West Sussex CCG
Broadwater Surgery – Brighton and Hove CCG
Brow Medical Centre – West Sussex CCG
BT Communication
Bulb
Business Disability Forum
Buxted Medical Centre – East Sussex CCG
Cardiff Council – C2C
Cardon Surgery – Brighton and Hove CCG
Carisbrooke House Surgery – East Sussex CCG
Cathedral Medical Centre – West Sussex CCG
Causeway Coast & Glens Borough Council
Chapel Street Surgery – East Sussex CCG
Charles Clifford Dental Hospital (Sheffield)
Charter Medical Centre – Brighton and Hove CCG
Cherwell District Council
Chislehurst School
Childline
Churchwood Medical Practice – East Sussex CCG
City of York Council
City of Westminster Council
Clydesdale Bank
Coachmans Medical Practice – West Sussex CCG
Coastal West Sussex – West Sussex CCG
Collington Surgery – East Sussex CCG
Cornerways Surgery – West Sussex CCG
Courtyard Surgery – West Sussex CCG
Conwy County Borough Council

Cowfoid Medical Group – West Sussex CCG
Crawley – West Sussex CCG
Crawley Down Health Centre – West Sussex CCG
Cuckfield Medical Practice & The Vale Surgery – West Sussex CCG
Derby City Council
Derby Teaching Hospitals NHS Foundation Trust
Derbyshire County Council

Devon County Council

Direct Line Home
Direct Line Motor
Diverse Matters
Dolphins Practice – West Sussex CCG
Downlands Medical Centre – Highstreet – East Sussex CCG
Downlands Medical Centre – Triangle – East Sussex CCG
DWP Access to Work Enquiry Line
DWP Attendance Allowance
DWP Disability Living Allowance
DWP ATW Advisers
DWP ESA Claim
DWP ESA Helpline
DWP Northern Ireland D & C Helpline
DWP Northern Ireland PIP Claims
DWP Northern Ireland PIP Inquiries
East Kent Hospital NHS Foundation Trust
Edinburgh Airport
Edinburgh International Festival
EE
E.ON Energy -Business
E.ON Energy – Residential
E.ON Energy – Residential – Direct Debit Team
E.ON Energy – Residential – Payments/Submit meter readings
E.ON Energy – Residential – Pre-Payments Emergency Team
East Sussex Eastbourne Hailsham and Seaford GP’s
East Sussex Hastings and Rother GP’s
East Sussex High Weald Lewes Havens GP’s
Eastbourne Station Health Centre – East Sussex CCG
Edinburgh Airport
Edinburgh International Festival
Enys Road Surgery – East Sussex CCG
Equal Approach
Equality Advisory Support Service – EASS
Equality and Human Rights Commission

Fairfield Surgery – East Sussex CCG
Ferry Road Health Centre, Rye – East Sussex CCG
Filey Surgery
Financial Ombudsman Services

First Direct
Fisher Jones Greenwood LLP
Fitzalan Medical Group – West Sussex CCG
Flansham Park Health Centre – West Sussex CCG
Furnace Green Surgery – West Sussex CCG
Glebe Surgery – West Sussex CCG
Gloucestershire Constabulary – 101 Only
Goldman Sachs

Gossops Green Medical Centre – West Sussex CCG
Greater Manchester Police
Greater Manchester Mental Health NHS  Foundation Trust
Green Street Clinic – East Sussex CCG
Groombridge & Hartfield Medical Group – East Sussex CCG
Grove House Surgery – West Sussex CCG
Grove Road Surgery – East Sussex CCG
Gwent Police – 101 only
Hailsham Medical Group – East Sussex CCG
Halifax Bank
Harbour Medical Practice – East Sussex CCG
Harbour View Healthcare – West Sussex CCG
Harold Road Surgery – East Sussex CCG
Hastings Medical Practice (WIC) – East Sussex CCG
Hastings Old Town Surgery – East Sussex CCG
Haven Practice – Brighton and Hove CCG
Healthshare Hull
Healthshare Oxfordshire
Healthwatch Bedford
Healthwatch Wakefield
Hearing Dogs for Deaf People

Heathfield Surgery – East Sussex CCG
Heathrow Airport
Henfield Medical Centre Deer Park – West Sussex CCG
Herstmonceux Health Centre – East Sussex CCG
Hertfordshire County Council
Hinchingbrooke Hospital part of the NW Anglia NHS Foundation Trust
High Glades Medical Centre – East Sussex CCG
Highways England Helpline
Hinchingbrooke Hospital part of the North West Anglia NHS Foundation Trust
HMRC – Self-Assessment and individual Pay As You Earn
HMRC – Tax Credit and Child Benefit queries
Holbrook Surgery – West Sussex CCG
Home & Legacy

Horsham Mid Sussex – West Sussex CCG
Hove Medical Centre – Brighton and Hove CCG
HSBC Bank
HSBC Business Banking
Hyundai Finance
Ifield Surgery – West Sussex CCG
Isle of Man Government

Islington Interpreter Service
Jessop Wing Maternity Unit (Sheffield)
Judges Close Surgery – West Sussex CCG
KCOM

Kia Finance
Lambeth Council – Customer Care
Lancashire Police – 101 only
Langley Corner Surgery – West Sussex CCG
Langley House Surgery – West Sussex CCG
Lavant Road Surgery – West Sussex CCG
Leacroft Medical Practice – West Sussex CCG
Leeds City Council

Leeds City Council, Ai COVID-19 Support
Lewisham Council
Lewisham Council – COVID-19 Community Response Hub
Lighthouse Medical Practice – East Sussex CCG
Lime Tree Surgery – West Sussex CCG
Lindfield Medical Centre – West Sussex CCG
Links Road Surgery – Brighton and Hove CCG
Little Common Surgery – East Sussex CCG
London Borough of Brent

London Borough of Camden
London Borough of Hillingdon
London Borough of Hounslow Council
London Borough of Islington
Lloyds Bank
Loxwood Medical Practice – West Sussex CCG
Main Customer Service
M and S Bank
Manchester City Council
Manchester City Football Club
Manor Park Medical Centre – East Sussex CCG
Manor Practice – West Sussex CCG
Marcus Savings
Martins Oak Surgery – East Sussex CCG
Maywood Surgery – West Sussex CCG
MBNA
Meadows Surgery – West Sussex CCG
Meridian Surgery – East Sussex CCG
Mid Downs Medical Practice – East Sussex CCG
Mid Sussex Health Care – West Sussex CCG
Mile Oak Medical Centre – Brighton and Hove CCG
Moatfield Surgery – West Sussex CCG
Montpelier Surgery – Brighton and Hove CCG
Motability
MS Society
National Gas Emergency Service
Nationwide
NatWest
New Pond Row Surgery – West Sussex CCG
Newcastle Upon Tyne HospitalsNorthern Powergrid

Newham Adult Social Care
Newtons Practice – West Sussex CCG
NHS Brighton and Hove
Northbourne Medical Group – West Sussex CCG
Northern General Hospital (Sheffield)
Northamptonshire Police

Northern Powergrid
Northiam Surgery – East Sussex CCG
Northlands Wood Surgery – West Sussex CCG
Northlink Ferries

Northumbrian Healthcare NHS Foundation Trust
Nottinghamshire Police
Npower
NSPCC
O2 Telefonica
Ofcom
Office of the Independent Adjudicator for Higher Education
Old School Surgery – East Sussex CCG
Oldwood Surgery – Battle – East Sussex CCG
Oldwood Surgery – Robertsbridge – East Sussex CCG
Ombudsman Services

Orchard Surgery – West Sussex CCG
Ouse Valley Practice – West Sussex CCG
OVO Energy

Oxfordshire County Council

Park Crescent Health Centre – Brighton and Hove CCG
Park Practice – East Sussex CCG
Park Surgery – West Sussex CCG
Park View Health Partnership – West Sussex CCG
Parklands Surgery – West Sussex CCG
Parliamentary and Health Service Ombudsman
Pavilion Surgery – Brighton and Hove CCG
Pebsham Surgery – East Sussex CCG
PEDRO Study – University of York

Peterborough City Hospital part of the North West Anglia NHS Foundation Trust
Petworth Surgery – West Sussex CCG
Phoenix Medical Group – West Sussex CCG
Physiological Measurements
PIP Enquires (CCS)

PIP RNC (Serco)
PIP SRTI (DCS)
Portslade Health Centre – Brighton and Hove CCG
Pound Hill Medical Group – West Sussex CCG
Practice Plus Brighton Station – Brighton and Hove CCG
Preston City Council
Preston Park Surgery – Brighton and Hove CCG
Priory Road Surgery – East Sussex CCG
Progress Housing Group
Prudential
Public Services Ombudsman for Wales
Pulborough Medical Group – West Sussex CCG
Quayside Medical Practice – East Sussex CCG
Rail Ombudsman

RBS
Regency Surgery – Brighton and Hove CCG
Richmond-Upon-Thames London Borough Council
Richmondshire District Council
River Lodge Surgery – East Sussex CCG
Riverbank Medical Centre – West Sussex CCG
Riverside Surgery – West Sussex CCG
Rotherfield Surgery – East Sussex CCG
Rowe Avenue Surgery – East Sussex CCG
Royal Borough of Greenwich
Royal Borough of Kensington and Chelsea
Royal Devon and Exeter NHS Foundation Trust
Royal Hallamshire Hospital
Rudgwick Medical Centre – West Sussex CCG
Rye Medical – East Sussex CCG
Sainsbury’s
Saga Savings
Salix Homes
Saltdean and Rottingdean Medical Practice Brighton and Hove CCG
Santander Consumer Finance
Santander
Saxonbrook Medical / Northgate Surgery – West Sussex CCG
Saxonbury House Surgery – East Sussex CCG
School Hill Medical Practice – East Sussex CCG
School House Surgery (Allied Medical Practice) – Brighton and Hove CCG
Scope – Equality for Disabled People
ScottishPower Smart Metering
Seaford Medical Practice – East Sussex CCG
Seaside Medical Centre – East Sussex CCG
Sedlescombe (& Westfield) Surgeries – East Sussex CCG
Sedlescombe House Surgery – East Sussex CCG
Selden Medical Centre – West Sussex CCG
Selsley Medical Practice – West Sussex CCG
Sense

Seven Dials Medical Centre – Brighton and Hove CCG
Shaw Trust
Sheffield Teaching Hospitals – Community Services
Ship Street Surgery – Brighton and Hove CCG
Ship Street Surgery – West Sussex CCG
Sidley Medical Practice – East Sussex CCG
Sight for Surrey
Signature
SignLive Customer Services

Silverdale Practice – West Sussex CCG
Slough Borough Council

Solutions4Heath
South Saxon House Surgery – East Sussex CCG
South West London and St Georges Mental Health Trust Springfield Hospital
Southbourne Surgery – West Sussex CCG
Southgate Medical Group – West Sussex CCG
Sovereign Practice – East Sussex CCG
St Andrews Surgery – East Sussex CCG
St Lawrence Surgery – West Sussex CCG
St Luke’s Surgery – Brighton and Hove CCG
St Peter’s Medical Centre – Brighton and Hove CCG
Stanford Medical Centre – Brighton and Hove CCG
Steyning Medical Practice – West Sussex CCG
Stone Cross Surgery – East Sussex CCG
Strand Medical Group – West Sussex CCG
Surrey County Council
Surrey County Council – Adult Social Care
Surrey County Council – Birth, Death and Marriage
Surrey County Council – Children’s Social Care
Surrey County Council – Roads and Transport
Surrey County Council – Schools and Learning
SSE

Tangmere Medical Centre – West Sussex CCG
The Coppice Surgery – West Sussex CCG
The Croft Surgery – West Sussex CCG
The FA
The Great Western Hospital
The Meads Medical Centre – East Sussex CCG
The Park Surgery – West Sussex CCG
The Quintins Medical Centre – East Sussex CCG
The Station Practice – East Sussex CCG
The Thalidomide Trust
The O2 Arena
The Village Surgery – West Sussex CCG
Three

Thurrock Council Adult Social Care
Thurrock Council Children Services
Thurrock Council General Enquires
Torbay and South Devon NHS Foundation Trust
Trinity Medical Centre – Brighton and Hove CCG
TSB Commercial
TSB Retail
UK Power Networks (Operations) Limited
University Hospitals Plymouth NHS Trust
University of Sussex Health Centre – Brighton and Hove CCG
Ulster Bank
Victoria Road Surgery – West Sussex CCG
Virgin Media
Vivid Homes
Vodafone Limited
Wadhurst Medical Group – East Sussex CCG
Wales & West Utilities Customer Service
Wales Interpretation and Translation Service
Wandsworth London Borough Council
Warmdene Surgery – Brighton and Hove CCG
Warrior Square Surgery – East Sussex CCG
Wellsbourne Health Centre – Brighton and Hove CCG
Welwyn Hatfield Borough Council
West Berkshire Council
West Meads Surgery – West Sussex CCG
West Sussex CCG – Coastal West Sussex
West Sussex CCG – Crawley
West Sussex CCG – Horsham Mid Sussex
Westcourt Surgery – West Sussex CCG
Weston Park Hospital
Wheatley Housing Group Limited
Willow Green Surgery – West Sussex CCG
Wish Park Surgery – Brighton and Hove CCG
Witterings Medical Centre – West Sussex CCG
Woodhill Surgery – East Sussex CCG
Woodingdean Medical Centre –  Brighton and Hove CCG
Woodlands/Clerklands Partnership – West Sussex CCG
Worthing Medical Group – West Sussex CCG
Yorkshire Bank
Yorkshire Water
Zurich Insurance UK


VRS Suppliers

InterpretersLive! video interpreting service provided by Sign Solutions*
InterpreterNow
*
SignLive Limited  *
SignVideo*

* Organisation has conformed to the VRS specification standards as set by UK Council on Deafness.

VRS Business Case FINAL (pdf)

If users are aware of any other organisations offering video relay that they should send them in to UKCoD

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