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Video Relay Directory

There are a growing number of organisations in the private, public and voluntary sector which are providing access to their services for deaf BSL users via Video Relay Services.  This section lists all the organisations which are doing this, provides a direct link to the organisation’s VRS pages and gives the name of the VRS supplier.

List of Organisations offering VRS

Companies/Organisations providing Video Relay Services

Please check the opening hours of the Video Relay Service before you call as many companies only operate during working hours

Allianz Direct
Allianz Equine
Allianz Pet Plan
Anglian Water
Ards and North Down Borough Council
Arnold Clark
Arsenal FC
Atos North
Atos South
Bank of Scotland
Barclays UK
Barclays Wealth
Barnsley Adult Social Care
Barnsley Benefits tax and Income
Barnsley Metropolitan Borough Council
Belfast City Council
Boost PAYG

Bridgend County Borough Council
Brighton and Hove City Council
Bristol City Council
British Gas
British Sky Broadcasting Limited (BSkyB)
BT Communication
Business Disability Forum
Cardiff Council – C2C
Causeway Coast & Glens Borough Council
Charles Clifford Dental Hospital (Sheffield)
Cherwell District Council
Chislehurst School
City of York Council
Clydesdale Bank
Conwy County Borough Council
Derby City Council
Derby Teaching Hospitals NHS Foundation Trust
Derbyshire County Council

Devon County Council

Direct Line Home
Direct Line Motor
Diverse Matters
DWP Access to Work Enquiry Line
DWP Attendance Allowance
DWP Disability Living Allowance
DWP ATW Advisers
DWP ESA Claimd
DWP ESA Helpline
DWP Northern Ireland D & C Helpline
DWP Northern Ireland PIP Claims
DWP Northern Ireland PIP Inquiries
East Kent Hospital NHS Foundation Trust
Edinburgh Airport
Edinburgh International Festival
E.ON energy -Business
E.ON Energy – Residential
Equal Approach
Equality Advisory Support Service – EASS
Equality and Human Rights Commission

Filey Surgery
Financial Ombudsman Services

First Direct
Fisher Jones Greenwood LLP
Goldman Sachs

Greater Manchester Police
Greater Manchester Mental Health NHS  Foundation Trust
Gwent Police – 101 only
Halifax Bank
Healthshare Oxfordshire
Hearing Dogs for Deaf People

Heathrow Airport
Hertfordshire County Council
Hinchingbrooke Hospital part of the NW Anglia NHS Foundation Trust
HMRC – Tax Credit and Child Benefit queries
Home & Legacy

HSBC Business Banking
Hyundai Finance
Isle of Man Government
Islington Interpreter Service
Jessop Wing Maternity Unit (Sheffield)
Kia Finance
Lancashire Police – 101 only
Leeds City Council
Lewisham Council
London Borough of Brent
London Borough of Camden
London Borough of Hillingdon
London Borough of Islington
Lloyds Bank
M and S Bank
Manchester City Council
Manchester City Football Club
MS Society
Newcastle Upon Tyne HospitalsNorthern Powergrid
Newham Adult Social Care
NHS Brighton and Hove
Northern General Hospital (Sheffield)
Northamptonshire Police

Northern Powergrid
Northlink Ferries
Nottinghamshire Police
O2 Telefonica
Office of the Independent Adjudicator for Higher Education
Ombudsman Services
OVO Energy
Oxfordshire County Council

Parliamentary and Health Service Ombudsman
PEDRO Study – University of York
Peterborough City Hospital part of the North West Anglia NHS Foundation Trust
Physiological Measurements
PIP Enquires (CCS)

PIP RNC (Serco)
Preston City Council
Public Services Ombudsman for Wales
Rail Ombudsman
Richmond-Upon-Thames London Borough Council
Richmondshire District Council
Royal Borough of Greenwich
Royal Borough of Kensington and Chelsea
Royal Devon and Exeter NHS Foundation Trust
Royal Hallamshire Hospital
Salix Homes
Santander Consumer Finance
Scope – Equality for Disabled People
ScottishPower Smart Metering

Shaw Trust
Sheffield Teaching Hospitals – Community Services
Sight for Surrey
Slough Borough Council
Surrey County Council

The FA
The Great Western Hospital
The Thalidomide Trust
The O2 Arena
Thurrock Council Adult Social Care
Thurrock Council Children Services
Thurrock Council General Enquires
Torbay and South Devon NHS Foundation Trust
TSB Commercial
TSB Retail
UK Power Networks (Operations) Limited
University Hospitals Plymouth NHS Trust
Ulster Bank
Virgin Media
Vivid Homes
Vodafone Limited
Wales & West Utilities Customer Service
Wales Interpretation and Translation Service
Wandsworth London Borough Council
Welwyn Hatfield Borough Council
Weston Park Hospital
Wheatley Housing Group Limited
Yorkshire Bank
Yorkshire Water
Zurich Insurance UK

VRS Suppliers

InterpretersLive! video interpreting service provided by Sign Solutions*
SignLive Limited  *

* Organisation has conformed to the VRS specification standards as set by UK Council on Deafness.

VRS Business Case FINAL (pdf)

If users are aware of any other organisations offering video relay that they should send them in to UKCoD


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