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All-Party Parliamentary Group on Deafness

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All-Party Parliamentary Group on Deafness

Date and Time: Tuesday 5th July, 4.00 –5.00pm

Location: Committee Room 15, Committee Corridor, Palace of Westminster

Chair: Malcolm Bruce MP

Contact: Jonathan Isaac, Director UK Council on Deafness and Clerk to the APPG on Deafness

Verbatim Record

The meeting started at 4.00pm

MALCOLM BRUCE MP: Ladies and gentlemen. First of all welcome to this, the Annual General Meeting for the all-party group on deafness which is required because of the General Election. Having actually only set ourselves up less than a year ago we are now having formally to re-establish ourselves, and I should advise you that, because of booking arrangements at the House of Commons, this room is only available for one hour. We had initially provided for 2 and, as you all know, John Low the chief executive from the RNID will give us a presentation. Because of the compression of time I am just going to be formal on the A.G.M., to which you are just witnesses, so that we can give John to make his presentation and for you to ask questions or make comments.
There are a number of MPs and Peers that indicated that they would be attendance and would accept office. But, as is the way of these things, (as James Gray who is in attendance pointed out) you will see how crowded these seats are with virtual MPs who actually do support us! As every all-party group has to have an A.G.M. within 8 weeks of the election, there are so many of them happening that people with the best intentions of coming don't make it. Some may drift in. So, I will keep this part brief and formal and I am going to enlist Jonathan's help. Have we formal apologies that we wish to record?

JONATHAN ISAAC: We will have a list of apologies in the minutes.

MALCOLM BRUCE MP: Chairs review of the year. I think all I want to say is that we established a group and its just about a year since we set it up. The first visit we did, which I unfortunately was unable to attend, was a visit to Oak Lodge school facilitated by James Gray, whose wife was the host. I understand it was a good well worthwhile meeting. We had a meeting with Stephen Carter (the chief executive of OFCOM), a meeting with Maria Eagle (the minister of disabled people) which I was unable to attend but I have had a meeting with Anne Macquire, her successor, who is happy to meet with the group at a convenient date.

We have tabled E.D.M.s who set up a group website and contacts with organisations supporting deaf people. I regard these as extremely valuable in giving you an opportunity to interact with us, come to Parliament and engage with us and be able to lobby and question us, which is part of an important dynamic of the group. We will obviously need to have a meeting to determine the program for the coming year but I am going to suggest that what we do now is proceed to elect the officers. Those officers once elected can meet and discuss a program for the summer recess. If I am in order, which I think I am, and I think Jonathan has established that, we lost 2 of our officers to the varies of the election process. We will obviously need to try and replace them. But as things stand at the moment the existing officers eligible for re-election are Chair, Malcolm Bruce, Vice chairs, in no particular order, Tom Levitt, Tim Loughton, James Gray and Baroness Wilkins. We have vacancies for a Secretary, another Vice Chair and the geographical omission. What we lost were members from Wales Scotland and Northern Ireland. I propose we try to get members from those 3 parts of the United Kingdom because that will give a good geographical spread. All I need to say formally is can we agree that the officers are formally re-elected? Okay. So, that puts us in a legitimate footing and, in case there is anything that you wish to feed into the group, you know that Jonathan is the contact point.

Therefore I am not going to spend time now, because I want John Low to have time for the presentation. Just to say that Jonathan has helpfully identified that there are issues relating to education, health, employment, sign language and communication support for deaf people who do not use Sign Language, as some topics that we would like to explore in more depth. What we need to do as officers is explore what is the most interesting and useful way to take those issues forward. If those represented here have other ideas of issues that you think you would like the parliamentarians to take forward, communicate it to Jonathan and we will be happy to take those on board. My objective will be that the officers meet in the next week or 2 and start setting in train some plans so that when the house returns in the autumn hopefully we will have at least a couple of good interesting worthwhile events organised. So, that is having been done, unless James there is anything else

JAMES GRAY MP: No.

MALCOLM BRUCE MP: I think the A.G.M. is duly recorded and we can now move on to the event, which is John Low's presentation. John can I say first of all thank you very much for agreeing to be here and also for not objecting to the fact that you were messed about in terms of getting the date right, I am sure you understand these things.
I have very high regard for John who has had the good sense to be born in Aberdeen. Therefore indeed I think he has been staying with my in laws in my constituencies for the last week or 2. He is chair executive of the RNID which he has been for 2 years, prior to which he was the technology officer. I have the honour to be invited, elected technically to be trustee for Scotland for the RNID and try to attend the boards, and other meetings that take place. There are just 2 things I want to say; first of all, how impressed I am with the way John goes about the business of organising what is a substantial charity, and secondly, the great success that the RNID has achieved in the partnership with Government in taking forward the agenda on audiology, which is essentially what John will talk to us about. In fact, I don't think I need to say anything more because John can explain the context more than I can. I hand over to you John.

JOHN LOW: I appreciate that. I was asked if I would come and speak to the group on the progress that has been made in the modernisation of NHS audiology services over the past 5 or 6 years. I put some slides together which I hope are helpful in leading us through. It also means we have slides that we can put on the website afterwards so there is some sense of the record.

I think the first thing to say is before 2000, The NHS was fitting low-cost analogue hearing aids and these were often manufactured overseas. There was a plant built by Siemans in China to supply the NHS. These were low-cost low performance products which the NHS was paying quite a high price for. The result was not only were they low quality but they were fitted in a rushed way and only two thirds of people that had one actually used one.

By this year, over 4 hundred thousand patients have been fitted with digital hearing aids in a modernised service. The evidence shows a 40 per cent improvement in hearing benefit has resulted. We will go into that in a little more detail.

The key barrier at the beginning was the cost. These hearing aids were being sold privately. A typical price was £2500 for each hearing aid. If you had 2 you would pay £5000. We had evidence of people paying more than that for a good quality digital hearing aid. Today those products are available on the NHS for £55 to £65. Let's not believe that these are low performance hearing aids. The one that is currently purchased by the NHS £55 is manufactured by Siemens. It’s sold in Boots today for £1500. It’s sold by Specsavers for £1200, competition there. You might be able to do a deal in Boots I don't know!

These are not low-cost hearing aids made especially for the NHS on some kind of special basis. These are regular hearing aids available in the high street; the prices are coming down even on the high street.

Before 2000 audiology departments were under resourced, they were ignored. Most chief executives of NHS trusts were unaware that they even had an audiology department, let alone knew where it was or what it did. It’s a Cinderella service. You think of Cinderella as the girl that went to the ball. Frankly audiology was the kitchen maid in rags with no possibility of going to the ball. And even the Department of Health officials involved described it as a Cinderella service. That tells you how far it had gone. Some of the conditions were very poor indeed. I was told by one audiologist was that a common experience when somebody first had a hearing aid fitted they said what is that noise, and it was water dripping in a bucket dripping from the roof because it was the lowest accommodation delivering a modern service.

A lot of this came primary because of parliamentary action, and we must recognise the role that MPs and peers played. Working with us as we campaign vigorously to see these changes occur in the NHS. Fifty thousand post cards were sent to MPs and ministers by our members raising the profile, raising the understanding of the issues and pushing forward change the E.D.M. In the last Parliament we had 233 signatures and although it’s not significant the other E.D.M that achieved that number was the one on fox hunting. So there it was, right up the top of the agenda.

Those efforts, questions that were asked, debates and constant pressure lead to an investment of over £125 million in the service in England.

What kind of results were actually achieved? Well, to our surprise, as we push this process through, the Department of Health, the ministers responsible, asked RNID to manage the modernisation process. This is very unusual - for a government department to ask a charity to come in and modernise a run down bit of the NHS. Did we have experience of modernising the NHS? Of course not. Maybe they did not know where else to turn. Maybe they felt that if it was a failure we would be able to share the risks. I don't know. The fact is that we were asked to do it. We believed it was better to get involved and try to tackle something of which we had no firm experience because we had a heart for it, it was important to us. It was the top of our agenda and we knew it would affect huge numbers of lives.

Through this process Scotland Wales and Northern Ireland were not ignored. Extra investment was earmarked. Scotland about £17 million to date. Wales £5 million and Northern Ireland £2.5 million, and that is on going. Wales was ahead of England, Scotland is doing it now; Northern Ireland is in the middle.

The key was procurement of hearing aids. The procurement processes in the department of health, the structures that were being used, did not deliver the necessary negotiated prices that the NHS was capable of achieving. They were, by far, the biggest purchaser of hearing aids in the world - more than 2 and a half times the purchasing power of the equivalent American organisation and 5 times the capacity being bought in Australia. By far the dominant buyer in the world. And we were able to use that along with capacity to purchase in the NHS to drive prices down to these seemingly incredibly low levels. They are very close to what the NHS was paying for analogue hearing aids, which gives some sense of the poor place we were in at the beginning, as well as the opportunities that had not been grasped. And through this process a whole raft of thing had to happen. IT systems were installed to program the hearing aids to record patient records, staff had to be trained, resources were reallocated. Audiologists spent less time doing things like administrative work and more time with patients. The patient journey was redesigned, the way people interacted with the service, the outcomes were measured. We were producing a good job for patients and those outcomes were used for quality so that we could be on an ever increasing spiral.

I updated this slide because I checked yesterday; 420 thousand people have now received digital hearing aids in England since the program started, 580 thousand aids fitted. That is 1 third of people getting 2 bilateral fittings.

In Wales we have a modernised service that is routinely providing digital hearing aids and work is under way in Scotland and still progressing in Northern Ireland. The results are very clear; not only are more people getting good hearing but they are using their aids for longer and getting more benefit from them. I think this is quite significant. I spoke to one gentleman who had an analogue aid and I said, “how is your new digital?” He said “I don't like it that much, it’s a bit different from the old one”. I asked “are you hearing a bit better?” He said “a bit better”. Okay the next question. “Are you using it?” He says “I put it in when I get up in the morning and I take it out when I go to bed at night”. So he moved from a situation of only using his analogue hearing aid for a couple of hours per day to using it to 14 hours. Then your final test is you turn to his wife and say “is he hearing better” and she says “of course, he is. No longer do we have the stresses and strains in the house because we are constantly at tension with each other.”

Frankly it is hard in healthcare, or anything that government is providing, to see a better example of the benefit per cost per capita compared to this. 41 per cent have an improvement in benefit, people function better in the work place and within the families and socially. Available for less than the cost of one night stay in hospital without treatment, less than the cost of being in an old people's home for one week. The benefits to the whole of public expenditure and the moral case for individuals is just overwhelming.

This is an interesting graph, I am not sure that it tells you a great deal. It shows that over those 5 years 6 years, how the number of people who have benefited continue to increase. You can see that this is continually increasing slope, which is saying that the capacity of the NHS has progressively built up over that time. Today, digital aids in England are across the whole of the NHS, 350 clinics and 167 NHS trusts and are routinely provided. This is a huge capacity delivering a lot of benefits to many people.

An example: “I am better at my job because my concentration has improved. I can listen to what people mean instead of spending all my time and energy trying to simply hearing what they are saying.” Catherine from Birmingham.

The institute of hearing research, that is part of the Medical Research Council, are an advocacy group independent of the NHS Department of Health, and they measure using reports from patients in a structured way. This 41 per cent improvement in hearing benefit compared to analogue hearing aids fitted in the un-modernised service. A substantial improvement.

But frankly, there are challenges ahead which almost seem insurmountable at times, until you look back and you see the journey we have already been on. The majority of patients, 2 million people, are still waiting to switch over. They want to switch over because the demand is built up and the benefits understood. People who benefit from a hearing aid tell their friends, many of whom have been struggling with it for years. They want to try it as well. Instead of having a negative image of what the NHS service provided, there is a positive one and people want to seek the outcome for themselves.

The scientific research shows that over 3 million people that don't have a hearing aid could benefit from one. These are people with a significant hearing loss who are simply struggling by. Over 3 million people, a huge waste of resource and a loss on the economy of this country.

Waiting times are still unacceptably long in many areas, I know that this vexes MPs in particular, as their constituents come to them and say we are being told that we have to wait very very long times before we can access this service.

So, I think it’s important to say that it’s possible to increase capacity; from 2003 onward a system was put in place that allowed the private sector to provide hearing aids of the type the NHS provide to NHS patients free of charge, through a partnership between public sector and private. This has delivered very real benefits. I would like to draw attention to a situation on the south coast, in Bournemouth, where there were very long waiting lists, something of the order of 7500 people waiting to receive a digital hearing aid. Over a very short period of time, about 12 months, that waiting list was reduced by over 5000 people and that extra capacity came from the private sector. So it’s possible to tackle the backlog and boost capacity very quickly. Hearing direct is another initiative which, instead of having people come back to the audiology department for a follow up visit, it can be done on the telephone. The independent research on this shows that 80 per cent of people do not require a further visit and therefore they get the rehabilitative support they need on the telephone, freeing up capacity in the NHS to fit more new patients. I believe that we do need more capacity in the NHS, and expending the engagement with private sector is one way of doing that.

I think, looking to the future, what might be possible. The Government has set a target of 18 weeks for referral by a GP to hospital treatment. This is going to be implemented over the next 2 or 3 years, certainly in the lifetime of the current Parliament. And the idea is to tackle unacceptably long waits and have control over them. Because a hearing aid is provided by means of a GP referring to an NHS trust, and in hospital that treatment a hearing aid is fitted, hearing aid provision audiology services will come under this criteria. However, the important thing is that this target will not actually have an impact if it’s not clearly 18 weeks from the GP referral to fitting a hearing aid. As opposed to 18 weeks from GP referral to be tested and then waiting another year or something for hearing aids to be fitted.

So extra money has been invested on audiology services. Which will allow these changes to continue. But one of the concerns is that from the beginning of April, this money was not ring-fenced. And it was in general allocations to the NHS trusts. And as a result it is possible, at different stages along the way, for the money to be diverted into other priorities and not actually reach front line service. One of the things that MPs have been particularly supportive on is tackling local trusts to ensure that the front line services do receive the money that is being made available at the top end of the system. That is one of the things that we can ask the all-party group on deafness to do, to push the 18 week target to be from referral to being actual fitting of hearing aids, to lobby PCTs and trusts to ensure that funding levels are maintained, and if waiting times are long in a particular constituency, to bring pressure to bear in the PCT to take up the capacity building initiatives which as I described earlier are so able to tackle the problem of long waiting lists.

We at RNID are able to set up visits to give advice and to allow individual MPs to see for themselves where the problems lie. It’s not a case of fighting your way through the system, it’s rather we can direct you to key people and the key areas.

Better hearing aid services mean people are in employment for longer and can remain independent for longer. Imagine how it is to hear the front door ring but to be afraid to answer because you might not be able to cope with the person speaking when you open the door. Fear of being on your own, fear of going to the post office or to the shops a reluctance to take friends into the house for visits.

A huge difference, an enormous difference can be made to the lives of literally millions of people at a very low-cost per capita. And it’s vital that the progress that has been made is not lost, that we don't rest. That would be unforgivable. We must not go back to that out of date neglected service that I described at the very beginning and we must boost capacity but we must do this, not by fitting people more quickly and rushing things through, but by ensuring that the standards of care have been established are continued to be met.

Now I hope that gives you some sense of where it’s possible for progress to be seen but also to see what more could be done and how this group can be supportive.

MALCOLM BRUCE MP: Thank you very much indeed John. And first of all can I say Tom Levitt has joined us. Thank you for coming along, one of our vice chairs - re-elected the vice chairs.

TOM LEVITT MP: Thank goodness for that.

MALCOLM BRUCE MP: Obviously I am happy to take questions and comments. One thing that we discussed at the RNID itself, it seems strange that I look around the room and I see people wearing spectacles and we routinely go and have our eyes tested, expect our prescription changed etc. Yet we don't treat our ears in the same way and essentially the beginnings of this campaign starts obviously with people who are profoundly deaf, but also a huge number of people whose hearing deteriorates. I am told that the average waiting time from the onset or beginnings of an awareness of hearing problem to the first attempt to do anthing about it is ten years. This is absurd considering the way we look after our eyes and that in many ways we under estimate what our ears do for us and the social contact that hearing brings.

So, I think this has been a very great campaign but John's closing comment, so far so good but there is a lot hanging in the air, means there is still a huge amount to do and a huge amount of money and its up to us. Anyone like to raise some comments or questions?

TONY MARKSON: I came wearing mine. As a trustee of a small charity, in fact, I have 2 new NHS digital hearing aids, they are brilliant. I endorse as a user every thing you said. If I talk to my friend, there is a reluctance to show and talk about them, there is a stigma. We all should be encouraging demystifying and shaping people's views - these are what you get when you get as old as me, and when you need them you should have them.

MALCOLM BRUCE MP: A very fair comment. Actually again, on the back of that, the strange thing is that spectacles have become a fashion statement; maybe we should have hearing aids that are a fashion statement.

JOHN LOW: There is an exhibition opening at the end of July in the Victoria and Albert museum of very progressive hearing aid designs, created by someone from some of the leading design consultancies in Britain. These are not real hearing aids but are great creative ranges almost fantasising about what the future could look like, and challenging the idea that it’s acceptable to wear an Ipod or a Bluetooth device for your mobile phone but not acceptable to wear a hearing aid. We are beginning the process of changing people's thinking.

TOM LEVITT MP: I have 2 Primary Care Trusts in my constituencies. Thameside and glossip(?) and High Peak and Dales. Thameside and glossip was one of the early ones on to the scheme of the rollout of the digital aids and the other one was later. But the one that was early on the scheme has now got problems with the long long delays and I am seeing them on Friday morning to talk to them about this. I am grateful for a copy of your presentation John. I also have an organisation called hidden hearing in my constituency which has opened the biggest training centre for hearing aids technicians in the country. That one centre is training more technicians than the NHS over the course of the year. So, there is good practice and there is a desperate need, it seems to me, to make sure that good practice is disseminated. But its not just shortage of audiologist that has always been the pinch, it’s a combination of factors. How can we go about disseminating good practice in this field?

JOHN LOW: I believe that the good practice within the NHS is well shared. There are systems where trusts that have got particularly strong staff and processes are sharing with those that are still learning. So, if you like, there are learning sets between NHS trusts. And some very good professional mechanisms are getting stronger within the NHS around the profession. We also know that the audiology is moving from a technician grade position to a degree based position. That is a very good in terms of standards as its challenging in terms of capacity to train people. So, very important issue there.

I believe that one of the keys, to developing good practice is to ensure that we use all the tools that are available to us, so that we use the telephone based follow ups, the private sector in the appropriate way so that we don't need waiting lists of the time that you are describing. As I gave that example in Bournemouth they were you know heavily criticised in public and here in the commons. And they grabbed the problem, they invested. They put the right contracts, relationship in place and in 12 months they took over 5000 people off the waiting list which is huge. So it can be done. Probably limited by money in the end but very small amounts of money per person.

GRAHAM SUTTON: Graham, I am here representing the professional body for audiologists and I thought I would chip in here. I mean I think that practitioners on the ground do appreciate the enormous transformation of hearing services that we have seen and it would be very nice to recognise as well the commitment and enthusiasm of professionals who implemented the changes on the ground. As others have said, there are things that we could do to share good practice - nationally, and as a professional body we are trying to make sure that we do that and implement things. I fully support what John says about making sure that we use these 18 week targets to - in a sensible way so that we don't get into playing games with what is treatment. It would also be helpful to make sure that we maintain the Quality of Services as well because inevitably we will see huge pressure on services cut corners and reduce the level of what is provided in order to get numbers through.

JOHN LOW: I am greatly encouraged by the creation of the British Academy of Audiology unified body, representing those that work in the NHS as audiologists and I hope that in time they will gain in stature and self confidence and be recognised by the public at large. I would like to see people in school aspiring to be an audiologist as they go through their school years, instead of being something that is thought about at a later point in life. I would want to encourage the British Academy of Audiology to push forward standard, Continued Professional Development and in sharing good practice and take a lead in maintaining those high standards of cares that have been established.

MALCOLM BRUCE MP: Thank you. What I would say, so far as the campaign is concerned, is in what John has told us is how much has been done. But that there is a risk that if we don't keep the momentum going we can slip back. I am fairly confident that the RNID, and for that matter BSHAA and other organisations in the private sector, are fairly determined to ensure that we don't slide backwards and my understanding is that there is more communication between the private sector and government taking place. As John said, we need to use all of the technology and all of the professional skills we have got, whether in the private or public sector to find mechanisms. But I would like to think that people will arrive at a situation where they don't have to wait when their hearing deteriorates, and that we appreciate that giving people the best technology to cope with the deterioration in hearing is regarded as just a high priority as we do with eyes. I will not even mention teeth in this context.

JOHN LOW: I think the least figure I heard was 15 years delay on onset and receiving a hearing aid. The equivalent for glasses is 4 years. People struggle with their eyesight for 4 years on average before doing something about it. 33 million people have a pair of glasses in this country that is not sun glasses. So as you rightly say it’s a major fashion accessory and yet we are still ashamed to wear a hearing aid.

MALCOLM BRUCE MP: I am surprised how often I speak to people who acknowledge they have a hearing problem. I say audiology has improved, you should go along, and they say oh I had a hearing aid its no use. They need to understand that technology has moved on and they should be going back.

TOM LEVITT MP: I was going to ask, they said at one point that half of all hearing aids live in drawers rather than ears. Is there evidence to suggest that is not happening with digital aids?

JOHN LOW: Yes absolutely, I can't remember the exact figures but its something like 4 hours per day extra use on average. 4 hours is a lot, if you think about your waking hours, of extra use of a hearing aid compared to what was happening before. In a way, people tell you about hearing aids and the evidence seems to be they are using it, and they will only use it if they get benefit from it, so the answer is yes. Those are the measures that have been done by the Medical Research Council.

RUTH MYERS: I would like to point out that sometimes people need to be encouraged and helped to use their hearing aid. And I think in that way there is a role for volunteers to perhaps be roped into help the audiology services, and encourage people to use their hearing aids. Where my husband and I are concerned we have been told because we had a new hearing aid 2 or 3 years ago it’s absolutely use less, we still have to wait another year or 2 before we can get digital hearing aids. That is totally unsatisfactory.

JOHN LOW: If I may chair. There is a real challenge for the NHS here. They were faced with an impossible dilemma; they had a certain capacity to fit hearing aids. Yet the demand far exceeded that capacity. Because everybody wants - everybody that has a hearing aid that has got to that point wants to hear better. And there was this real challenge that said, do we change over people who have had a new analogue hearing aid recently or do we deal with new people and those that have not had a new hearing aid for many years first and the waiting was put on the later. It seems unfair, it seems unreasonable to those that have to wait. But, many departments have chosen to put everybody on their waiting list, regardless of how long they have had their current hearing aid. Acknowledge the size of the problem, others have chosen to deal with it in a different way. There is a backlog and it’s going to take sometime to deal with.

MERFYN WILLIAMS: My name is Merfyn. I am now involved with Primary Care Trusts and the PPI group and I think its very useful that local grass root users can be involved in kind of organisation. The question I would like to ask John Low is, is it useful for local deaf people to be involved in that particular group in order to educate people within that trust about the need of using hearing aids?

JOHN LOW: There can be no doubt, that the more pressure that is brought locally on commissioning authorities and those that deliver the service, the more likely it is that a high quality service with sufficient capacity will be made available. The current policy in health is to devolve responsibility for budgets to the lowest possible level so that local communities can make decisions about the type of healthcare that matter within the community. This means that increasingly, it’s not possible for ministers or Department of Health to control the budgets in the detailed way that they did once. And the only way to influence local healthcare providers and the system is to become engaged with it. It’s very important that groups are formed, its not just those that have particular concerns about heart disease or cancer, or mental health, that become involved but also people with hearing loss are there at the table explaining the importance, keeping it on the agenda and keeping it in line. I said at the beginning that chief executives of most trusts who had audiology services were unaware that they had them. Or where they were located or the purpose of them was. The campaign has ensured that they are aware of them, but they are still not very high up on their priority list, so yes, what you are doing is vital and we would encourage any one who had a interest or the drive or the ability to do so to get involved and we are willing to support in any way those that want to do so.

MALCOLM BRUCE MP: I should have welcomed one of our colleagues. Rosie Cooper you also have a comment or question.

ROSIE COOPER: May I apologise for being late. I really wanted to add to the gentleman's question in that both of my parents are deaf. My father was born deaf and my mother deaf when she was 4. I have a knowledge of deafness. I too have to wear hearing aids but in Liverpool I was chair of a hospital, and I had to work so very hard to get deaf people to get involved at all. They saw it as another job to do, something not for them. And in fact, the hospital (Liverpool's women's hospital) has a membership council and a profoundly deaf person is on that, but that was not easy. And so, not only will I encourage you to do it, but I would really encourage the community every where, no one knows what you need better than you do. If you are not there saying it then its tough to complain that you are not getting looked after and I really would just beg you, get in there and do it for yourself, you can do it and make people listen, but not if you are not at the table.

MALCOLM BRUCE MP: I am going to say thank you very much, any one else have any questions, we have to be out of the room in 4 or 5 minutes and I know we usually have a chat on the way out and in the corridor. First of all thank you to John for that presentation. I think its fantastic, what is being done. I think it is a unique example of how a charity and government can work in partnership to actually crack a problem and maybe it’s an example that can be taken up in other ways. I said at the beginning and I can assure you its very much the case, its our desire as an all-party group, as MPs to co-operate and campaign on behalf of deaf people, on the issues that you want us to take forward. But also to have this kind of exchange of information and to be frank, your participation is hugely important and we appreciate it and I hope that you feel its beneficial, as I said earlier on, if any of the organisations have ideas about things you want us to take up feel free to contact through Jonathan. And communicate to us. We will have to prioritise but we are happy to consider what any body has to take forward. Thank you very much for coming. I hope you can be assured that the group has been reconstituted and I know we have had a few colleagues here and there. But the number that are active and supportive and will continue to be so. Once we have a program, after recess we will communicate it to you as soon as we finalise it. Thank you very much indeed.

The meeting ended at 5.00pm

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